FAQ

All of our items are closely inspected and cleaned before being uploaded to the website. High quality photos and descriptions will show any details of the wear on the item. Any faults will be explicitly listed.

We use the terms ‘good vintage condition’, and ‘excellent vintage condition’. Good condition indicates some fading, light cracking and general wear. Excellent indicates that it is as close to new as it can look with still being vintage.

Due to our vintage items being at least 30 years old, the items are not exactly the same as each other, and they will naturally have imperfections. We think this adds to the character of the item.

If the condition of your item was not accurately described, please contact us as soon as you can.

All orders are packed and shipped within 2 business days of ordering. We ship all orders via Australia Post. Refer to your order confirmation email to find your tracking number to track your parcel.

If your order has not yet been packed and shipped you are welcome to cancel or change your item. Please email sales@goldenroadvintage.com.au as soon as you can to advise change or request cancellation.

As Golden Road Vintage sells one of a kind, vintage pieces, a refund will only be offered if the item is faulty, or was not as described. Please note we take no responsibility for lost items or items that have broken in transit.

If you need a refund, please contact us as soon as you can by emailing sales@goldenroadvintage.com.au.

Golden Road Vintage offers exchange within 14 days of purchasing. The item must be in original condition. Please contact us by emailing sales@goldenroadvintage.com.au for an exchange. 

Golden Road Vintage does not refund freight costs or any costs associated with shipping the item.